FAQ

Add a piece to the bag, choose a 7-ELEVEN or FamilyMart store, then check out. Pay online through ECPay, or pay when you collect the parcel.

Use the size codes on the product page. If there is no measurement chart, write to defretistudio@gmail.com with the size you usually wear. 【待客戶確認：實量尺寸】.

We dispatch within 2–4 days of payment. Pickup is 7-ELEVEN or FamilyMart, NT$65, free from NT$5,000 after discounts, including outlying islands. No home delivery and no overseas shipping.

Within 7 days starting the day after delivery, submit a request with the order number and checkout email. Sale items are included and we pay the return shipping. The return address appears only after you submit.

Write to defretistudio@gmail.com. We reply during service hours, every day 13:00–22:00 (UTC+8). You can also use the LINE official account. 【待客戶確認：LINE 官方帳號】.