Returns

You may cancel without giving a reason within 7 days starting the day after you receive the goods. Sale items are included. We pay the return shipping. How a return works 1. Request: open the Returns page and enter the order number and checkout email, or start from your order on the account page (confirmed email required). 2. Return details: after you submit, the return recipient and store are shown once on the page and sent to your email. They are not on any public page. Please do not share them. 3. Send it back: keep the item complete with tags, braille label and packaging. Trying on is fine; please do not wash or alter it. Follow the email instructions to send it from a convenience store. We pay the shipping. 4. Inspection: we check the items and condition and email you the result. You can follow progress on the account page. 5. Refund: within 15 days after we receive the goods, and we email you. If an item is incomplete or damaged by use, we write to you first. Exchanges: the first exchange is paid by us. From the second non-quality exchange onward, you pay the shipping. We exchange only after confirming the size is in stock. Defects: send 3 photos to defretistudio@gmail.com. We reply within 5 days and pay the shipping. Refund method: credit card payments are reversed to the original card (the posting date depends on the issuer). ATM, WebATM, store-code, store-barcode and pay-on-pickup orders are refunded by bank transfer to an account you give us by email after inspection; we pay the transfer fee. Shipping fees paid on the order are refunded too. This transaction does not issue a uniform invoice.